Sales overview

This is an overview of the sales process.

A process flow diagram showing that a sales order generates a sales shipment, which then creates a sales invoice. It also shows how a sales return request generates a return receipt and creates a credit memo. Items and customers are prerequisites. Sales documents can be managed by different people within your business.

Sales process main steps, from sales order to credit memo

  1. Sales order
  2. Sales shipment
  3. Sales invoice
  4. Sales credit memo

OR

  1. Sales order
  2. Sales shipment
  3. Sales invoice
  4. Sales return request
  5. Sales return receipt, or sales credit memo, or both

The sales process consists of creating sales orders, then you generate sales shipments to manage the delivery of the orders. When the shipments are complete, you generate a sales invoice for each sales shipment. You can create sales return requests from sales shipments. Consequently, you can generate sales return receipts and sales credit memos. You can also generate a sales credit memo from an invoice when there is no sales return request.

To be able to create sales orders, you need your item and customer records created in the Item page and Customer page.

Sales orders and return requests are generally managed by sales administrators. Sales shipment and return receipts are generally managed by inventory operators. Invoices and credit memos are generally managed by AR clerks.

Detailed sales process

This chart shows the detailed process of the sales workflow, from the sales order to the credit memo. Click the chart to open it in a full page (opens new window, PDF, 0.2MB).

A large process flow chart showing the steps of the sales process in more detail. The detailed flow of each step is displayed at the top of the corresponding documentation. There are links to them at the bottom of this page.

Each step of the sales workflow is described in detail in the corresponding documentation. You can find the link of each documentation below: